Refund policy

All our prints and t-shirts are made to order, so we can only accept returns and refunds if an item arrives damaged or defective.

Damages and issues Please inspect your order on arrival and contact us within 7 days if your item is damaged, defective, or incorrect. Email us at hello@pac-dup.com with your order number and a photo of the issue. Once we've assessed it, we'll arrange a replacement or refund.

Items sent back without first contacting us will not be accepted. We do not cover return postage costs.

Non-returnable items As all products are made to order, we cannot accept returns or exchanges for change of mind, incorrect size selection, or any reason other than damage or defect. This includes sale items and gift cards.

Refunds Once we've received and assessed your return, we'll let you know if a refund has been approved. If approved, you'll be refunded to your original payment method within 10 business days. Please allow additional time for your bank to process it.

If more than 15 business days have passed since your refund was approved, contact us at hello@pac-dup.com.

Questions? Get in touch at hello@pac-dup.com and we'll do our best to help.